Customised Customer Service Training For Balaklava Area
Customers are the lifeblood of any enterprise. Yet it is surprising how few people and organisations have mastered delivering consistent service excellence.
Employees that are properly trained and demonstrate professional customer service skills, can enhance customer loyalty and satisfaction.
Some of the best organizations understand one of the keys is incorporating a strong customer service philosophy embraced by every single person.
You’ll discover how to communicate effectively over email with colleagues/ customers, record and retrieve product and customer information on a database and handle complaints, deal with stress and react effectively to customers.
- Attitudinal Issues
- Customers’ psychological needs
- Encourage ideas, suggestions and observations from all staff.
- How to build good will
- The Way to Offer customer service over the phone
- Manage stressful situations with clients face-to-face and over the phone
- Strategies for contending with rude or abusive callers
- Techniques for managing complaints to the customer’s complete satisfaction
- What does good service look like and feel like?
About This Customer Service Training Session
Each workshop presents techniques for handling challenging customers and scenarios and also offers opportunities to apply new skills to service interactions.
Learn the fundamentals of customer service, with tips on the best way best to provide excellent customer support to boost your bottom line.
This program is intended for professionals looking to improve the customer service experience and develop techniques to build strong customer relationships.
We have a great deal of great customer service training courses that will be a great fit for you and your staff.
Ask us about a customised training session at Balaklava.