Customised Customer Service Training In Bakers Swamp
Clients are any organisation’s finest assets.
If you’re in a customer focused role or you manage a customer support team, this course is perfect as it will better enable you to deliver high quality service to customers and clients.
Providing exceptional customer service begins with understanding who your customers are and establishing a customer focus to satisfy their needs. The course teaches service representatives critical skills in the areas of professionalism, communication, managing the call, managing the customer, managing job stress and other abilities such as cross-selling.
- 3 steps to assertive behaviour to get difficult messages across in tactful, respectful manner
- Complaint handling practice sessions with feedback, group review
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
- How to Deal with the inherent frustrations of heavy client contact
- The Way to provide customer service over the telephone
- Make customer service a team strategy
- Seek post-sale feedback from clients.
- Understand that all companies are in the ‘relationship’ business
- Why you lose customers
About This Customer Service Training Session
Completing this course will help you understand why businesses need excellent customer care.
Learn the fundamentals of customer service, with ideas on how to provide excellent customer support to improve your bottom line.
Satisfied customers are loyal customers.
Whether you want a public course or a group session in your offices, we can provide what you want at a price that will guarantee a great return on your investment.
Customised Customer Service Training created for local Bakers Swamp business.