Bajool Customer Service Training
Customer experience training is crucial for any organization that works with customers or clients.
Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.
Our extensive customer service training courses are designed to help your employees respond to customers’ needs.
This system provides tools to concentrate on the important role of the individual in building client loyalty, creating a positive impression, and contributing to an office service culture.
- Actively listen to a customer with a complaint
- Communication Skills
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
- How to build good will
- Individual and group exercises, facilitated group discussion
- Personal presentation tips
- Respond to customer requests with a sense of urgency
- Take possession of a customer problem; follow it through to settlement, and follow-up to confirm the problem is resolved to their satisfaction
- Why you lose customers
About This Customer Service Training Session
Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
If you do not find what you’re looking for, we can make it for you.
The more you know about your customers the more empowered your team will be and the better results you’ll get from training.
We have a great deal of terrific customer service training courses that will be a great match for you and your team.
For more information on this Bajool Client Service Training session contact us.