Customer Service Training In Baird Bay
Customer service is not a department. It is a philosophy to be adopted by every employee.
If you are in a customer focused role or you handle a client service team, this course is perfect as it will better enable you to provide high quality service to customers and clients.
People who interact directly with a client needs to have a skillset and mindset to meet or exceed a customer’s expectations.
This program provides tools which will further improve customer service skills and confidence when providing service to customers from diverse cultures.
- 4 ways to build a strong team
- Complaints and why we want them
- Deliver bad news to customers in a more positive manner.
- Establishing customer needs and responding to requests
- Individual and group exercises, facilitated group discussion
- Make customer service a team strategy
- Recognize the value of providing excellent service to both internal and external customers
- Understand customer diversity
- What does great service look like and feel like?
About This Customer Service Training Session
Establishing a successful customer service program on your company requires dedication from yourself and your own staff.
Loyal customers tell others and advertise the benefits of your products and services. Professional, certified instructors with extensive experience in the service industry teach the classes.
We’ll give you valuable know-how on a wide assortment of topics such as organizing your desk, proper email etiquette, dealing with tough customers, and how customer service will make your company excel.
We can offer a trainer in the Baird Bay region.