Customer Service Training Bahrs Scrub

Customised Customer Service Training For Bahrs Scrub Area

Complex customer service roles are in demand across a complete spectrum of industries and workplaces, such as banking and finance, travel and retail, contact centers, help desks, reception, front of business and counter support.
Fantastic customer service is critical for all businesses, large or small. It may have a direct effect on customer loyalty and where potential customers decide to spend their money.
Providing great customer service is an art.
This course is perfect for call centers wanting to keep abreast of the latest thinking in relationship building in addition to individuals who face the client on a daily basis.

The Outline:

  • Active listening skills on the phone
  • Create a positive reputation for their department / organisation
  • Demonstration, facilitated group review, pairs exercise with group review
  • Handling work based customer requests
  • How to make your customers love you and tell everyone they know
  • Make decisions to overcome problems and adapt customer services
  • Surprise and delight customers by under promising and over delivering.
  • The secrets to great rapport with customers and partners
  • Using body language to your advantage

About This Customer Service Training Session

Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.Ideal for those working in a contact centre role, this customer service class will give you the skills to deal with complex or challenging customer service situations.
The more you know about your customers the more enabled your staff will be and the better results you will get from training.
We can customise the program so it is contextualised to suit you and your workplace needs.

Please contact us for additional information on Customer Service Training for your company in Bahrs Scrub.