Bagnoo Customer Service Training
An engaging customer service training class to develop and fine-tune customer service skills, with half-day or one-day training options available.
Engage your staff with customer service training that’s easy to implement and simple to use.
Learn the principles of customer service, with ideas on the best way to provide excellent customer support to improve your bottom line.
The customer service course is delivered as an interactive lecture with key concepts and skills workshopped providing participants an opportunity to put these skills into practice.
- Answer the phone in a standard way and with a grin
- Complaint handling and customer interaction
- Easier management of staff and customer problems because of increased satisfaction of staff and clients
- How to identify and address the needs of your customers
- Importance of first impressions , as seen from the customer’s standpoint
- Lessens stress by providing skills to de-escalate challenging situations
- Recognize the value of providing excellent service to both external and internal customers
- The right and wrong ways to say “no”
- Why you lose customers
About This Customer Service Training Session
As you discuss the many skills and techniques, you may draw from your own personal and diverse experiences to share elements of challenge and reward. Consider this course as a re-energizing time to construct and expand from where you are now.
If you don’t find what you are searching for, we can make it for you.
The customer service course will enhance each participant’s capacity to handle interactions with customers and ensure that they have the confidence to enable them to implement best practice customer service techniques, providing customer satisfaction whilst creating customer loyalty.
You will learn the causes of poor customer support, very good customer care skills and how to deal with complaints.
On site Customer Service Training available in Bagnoo.