Baffle West Local Customised Customer Service Training
Customer experience training is crucial for any organization that works with customers or clients.
If you’re looking to provide exceptional, outstanding service then this course is ideal for all employees who deal with internal and external clients.
In today’s rapidly changing business world, the trick to a successful organisation is not only about providing a quality product or service, but also about providing great customer care.
This course covers essential topics in providing quality customer service.
- Accepting responsibility outside your area
- Building rapport with customers
- Empowers you with techniques to deal with difficult or problematic situations
- How to deal with difficult customers
- How to keep your cool in the toughest situations
- Prioritizing customer projects to keep both the important and the urgent moving forward
- Respond to customer requests with a sense of urgency
- The 80 / 20 Rule — why you should ‘super-serve’ your top 20%
- What customer service is
About This Customer Service Training Session
Companies will need to give their employees access to a larger array of knowledge supply, subject matter experts, examples of best practices and other peoples’ experience of customer services.
Our customer service training programs already include many great research-proven topics for you to select from.
The course will provide you the skills to develop customer loyalty and will instruct you how to look after yourself and feel confident in almost any customer situation.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to enhance the customer experience throughout the customer travel.
On the lookout for interactive and transformational Customer Service Training for staff at your workplace? Contact us to discuss how we can help ignite your team’s performance.