Badjaling Customised Customer Service Training
Searching for customer service training courses?
Fantastic customer service is an essential part of any successful enterprise. Not only will your clients feel great about doing business with you, you can strengthen your organization reputation and opening up opportunities for repeat business.
In today’s competitive market, businesses must make sure they’re delivering the highest quality customer service.
This in house customer service skills course is aimed at creating service skills, including tackling the harder situations.
- Assess customer needs and provide constructive advice to promote the improvement of customer service delivery
- Creating lasting first impressions
- Easier management of staff and customer problems because of improved management skills and enhanced satisfaction of employees and clients
- Have the knowledge, skills and desire to resolve a customer’s inquiry or problem on the first call.
- Identifying ways to add value and exceed customer expectations
- Nature of communication – what it is and why it goes wrong
- Recognize the value of providing excellent service to both external and internal customers
- Understand that all companies are in the ‘connection’ business
- Ways to create a winning first impression
About This Customer Service Training Session
Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
Learn the fundamentals of customer service, with tips on how best to provide excellent customer support to improve your bottom line.
Providing excellent customer service is critical to the long-term viability of each enterprise. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with customers!
We can offer a training session for your team in Badjaling.