Customised Customer Service Training For Badgebup
As the first line of contact with customers, service agents can influence customer perceptions and ensure their satisfaction and loyalty.
Feedback from workshop participants informs us that they can immediately use their new skills to their office the following day.
The benefits of good customer service are endless.
You’ll discover how to communicate effectively over email with colleagues/ customers, record and retrieve product and customer information on a database and manage complaints, cope with stress and respond effectively to clients.
- Accepting responsibility outside your area
- Building rapport with customers
- Diagnose problems in delivery of customer support
- Handling work based client requests
- Individual and group exercises, facilitated group discussion
- Know how to defuse situations with customers and to handle demanding situations
- Review your performance and plan for customer service development
- The power of using titles, with 5 simple tips to remember them
- Ways to make a winning first impression
About This Customer Service Training Session
An fantastic course acceptable for all management and staff. Our courses can be tailored to fit the demands of every business when dealing with both internal and external customers, irrespective of industry or the size of your business.
Please contact us about specific content and customisation.
Schedule the training when it is convenient for your staff. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with customers!
If you are a business located in Badgebup we can provide a customised Customer Service Training to suit your team.