Customer Service Training Back Plains

Customised Customer Service Training For Back Plains

As the first line of contact with clients, service agents can influence customer perceptions and ensure their satisfaction and loyalty.
If you’re looking to provide excellent, outstanding service then this program is ideal for all staff who deal with internal and external clients.
Our customer service skills training is specifically designed to develop the participants skills and behaviours to provide exceptional customer care.
See the skills necessary to provide exceptional customer service to internal and external customers.

The Outline:

  • Addresses the skills required to provide excellent customer service to internal and external customers.
  • Customers’ psychological needs
  • Develop and execute strategies and methods to enhance customer service delivery
  • Examples of exceptional customer service skills
  • Identify the key elements of customer service excellence
  • Listening fully and with focus
  • Responsiveness — how do we improve
  • Up selling and cross selling Methods
  • Ways to create a winning first impression

About This Customer Service Training Session

An important aspect of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Loyal customers tell others and advertise the benefits of your products and services.
This customer service class is suitable for anybody who has responsibility for serving external or internal customers.
We can even design a full-year and multi-year customer support program to build and sustain a customer-focused culture.

Contact us today for more information on conducting a Customer Service Training in Back Plains.