Customer Service Training Back Forest

Back Forest Local Customised Customer Service Training

Delivering first-class support is a successful strategy for everybody.
Feedback from workshop participants tells us that they can immediately use their new skills to their office the following day. So as to stand out in today’s business environment, one can’t hope to get by just meeting customer expectations.
The customer support course is delivered as an interactive lecture with key concepts and skills workshopped providing participants a chance to put these skills into practice.

The Outline:

  • Body language skills
  • Cost of a Dissatisfied Customer
  • Develop strategies to obtain client feedback for improving the supply of products and services
  • Have the knowledge, skills and desire to work out a customer’s inquiry or problem on the first call.
  • Identifying challenging customer requests
  • Handle Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Customers
  • Reward customers with a customer loyalty program.
  • Understand who your customers are, what they want and what they anticipate
  • What customer service is

About This Customer Service Training Session

All of our programs can be customized to satisfy your precise needs.
Learn the principles of customer service, with tips on the best way to provide excellent customer service to improve your bottom line.
This program provides your company with the tools to complete onsite, face-to-face training for any number of employees.
We’ll give you valuable know-how on a broad range of topics like organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.

Require a quote for your Back Forest company Contact us today.