Customer Service Training Babinda

Customised Customer Service Training For Babinda Area

Customer Service Training will provide your whole team with the knowledge and skills required to continuously exceeded guest expectations.
Ideal for those working in a contact centre role, this customer service class will give you the skills to offer deal with complex or challenging customer service situations.
Learn the fundamentals of customer service, with ideas on the best way best to provide excellent customer service to improve your bottom line.
This customer support class will provide participants with the knowledge and skills required to make certain that products and services are delivered and maintained to the standards your customers have come to expect.

The Outline:

  • 3 steps to assertive behaviour to get hard messages around in tactful, respectful manner
  • Complaint handling practice sessions with feedback, group review
  • Delight the customer by going beyond customer satisfaction
  • How listening could surmount a tense situation
  • Innocent statements which can drive customers away
  • Presentation, revolving flipchart exercise in small groups, group review
  • Recognise Different Customer Personalities
  • Time management techniques
  • Using body language to your advantage

About This Customer Service Training Session

Establishing a successful customer service program on your company requires commitment from yourself and your staff.
One-day instructor-led customer service training classes are offered at your site for up to 15 students per course.
This comprehensive customer service Course will offer you a chance to explore your responsibilities to the clients service function in your organisation.
We’ve got tons of great customer service training courses which will be a fantastic match for you and your staff.

We can conduct this Customer Service Training onsite in Babinda.