Customer Service Training Aylmerton

Customised Customer Service Training For Aylmerton

Better customer care may be that gap causing clients to choose you above other providers offering the same products or services.
Discover what it means to provide truly outstanding customer service, along with the value of customer excellence to the modern business enterprise.
In today’s increasingly competitive markets, delivering exceptional customer service is increasingly important to differentiate you and your competitors.
This course Introduces the fundamental concepts of customer service and dives into effective customer service methods and practices.

The Outline:

  • 12 poor listening habits and how to avoid them
  • Cost of a Dissatisfied Client
  • Deliver bad news to clients in a more positive manner.
  • How to deal with difficult customers
  • How using excellent customer service can create return business
  • Raise the bar on customer service and marketing strategies
  • React to a complaint as an opportunity for service recovery and to improve systems
  • Recognise every customer touch point is a ‘moment of truth’
  • Taking a “Can Do” attitude and follow-through with action
  • What customer service is

About This Customer Service Training Session

Great customer service training covers essential behaviors, service plans, and service systems that collectively ensure an exceptional customer experience.
One-day instructor-led customer service training classes are offered at your site for up to 15 students per course.
This 1 day Customer Service Training Course is for people on the front line of customer service, whether face to face or over the telephone.
We can adapted to your specific requirements and the examples used can be very specific to your organisation.

Ask us about a customised training session in Aylmerton.