Customer Service Training For Avonside
Clients are any organisation’s finest assets.
Feedback from workshop participants informs us that they could immediately apply their new skills to their office the next day.
In today’s rapidly changing business world, the key to a successful organisation is not only about providing an excellent product or service, but also about providing great customer care.
This lively and interactive, course has been designed to help individuals acquire knowledge and skills necessary for producing memorable service experiences leading to customer loyalty.
- Anticipating customer needs before they become an issue
- Confidently deal with unhappy customers and develop a solution-centric approach to complaints.
- Easy techniques for crystal-clear, positive communications
- How listening could surmount a stressed situation
- Identify ways to truly meet your clients’ needs.
- Understanding and communicating regularly to customers exactly what the organization is doing to meet their needs.
- Recognise what employees are looking for to be truly engaged.
- Understand how an individual’s behavior influences the behaviour of others
- Why finding new clients costs five to seven times more
About This Customer Service Training Session
An important part of the training is to offer solutions to meet those needs and expectations through consistent and positively reinforced training.
Learn the strategies involved in exceeding customer needs and directing staff to comprehend and retain customer relationships.
This customer service class is suitable for anyone who has responsibility for serving external or internal clients.
Whether you need a public class or a group session at your offices, we can supply what you want at a price that will guarantee a great return on your investment.
Customer Service Training sessions offered in Avonside if you’re a business looking for a customised training session. Workshops available in Melbourne, Perth, Sydney, Adelaide, Parramatta, Canberra and Brisbane.