Customer Service Training Avenel

Avenel Customer Service Training

Better customer care may be that gap causing clients to choose you above other providers offering the very same products or services.Developed and presented by customer support experts, this seminar teaches ways to work easily with others and create a more pleasant atmosphere.
Our training provides advanced customer service tips for your organization based on the content field or competency you would like to improve.
The most important aspect of service skills training is equipping your team with the skills that allow the customer to guide the content, interaction and construction of your product and service knowledge base.

The Outline:

  • Actively look for ways to go the extra mile and exceed customer expectations
  • Dealing with difficult customers and complaints
  • Demonstration, facilitated group review, pairs exercise with group review
  • How to get the support of supervisors, coworkers, and staff
  • How using excellent customer service can create return business
  • Make customer service a team approach
  • Strategies for contending with rude or abusive callers
  • Understand that all companies are in the ‘connection’ business
  • Using body language to your advantage

About This Customer Service Training Session

Completing this course can allow you to recognize why businesses need excellent customer care.
Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and much more by filtering through our training and development workshops.
This one-day course explores the essence of truly exceptional customer service, providing the skills to react to customer and customer needs. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with clients!

The practice is made for local companies within the Avenel region.