Avalon Beach Customised Customer Service Training
Customers are any organisation’s finest assets.
Engage your staff with customer service training that’s easy to implement and simple to use.
In this course, the learner will learn about customer service and its connection to the international market, the meaning of ‘great service’, and what the client expects.
This in house customer service skills course is aimed at creating service skills, including handling the harder situations.
- Actively listen to a customer with a complaint
- Communicate more assertively and effectively
- Deliver tangible results through saved business and referrals
- How to build good will
- How to provide customer service over the phone
- Make customer service a team approach
- Record customer service standards and relate them back to company objectives.
- The value of a Vision Statement
- Why you lose customers
About This Customer Service Training Session
Great customer service training covers essential behaviours, service strategies, and support systems that collectively ensure an exceptional customer experience.
Our courses can be tailored to meet the requirements of every business when dealing with both internal and external customers, irrespective of industry or the size of your company.
This comprehensive customer service Course will provide you with a chance to explore your responsibilities to the customers service function within your organisation.
We’ll provide you valuable know-how on a wide range of topics such as organizing your desk, appropriate email etiquette, dealing with tough customers, and how customer service will make your business excel.
Quality customised Customer Service Training accessible in Avalon Beach if you’ve got a team.