Customised Customer Service Training For Austral Area
Clients are the lifeblood of any business. Yet it is surprising how few people and organisations have mastered delivering consistent service excellence.
Fantastic customer service is critical for all businesses, big or small. It can have a direct effect on customer loyalty and where prospective customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
Individuals who interact directly with a customer needs to have a skillset and mindset to meet or exceed a customer’s expectations.
When your employees are properly trained and demonstrate professional service skills, your organization’s customer satisfaction and loyalty improve
- 5 ways to reduce costly mistakes
- Dealing with customers in person
- Develop strategies to obtain client feedback for enhancing the provision of products and services
- Handling customer enquiries
- How we ‘manage’ our customers
- Nature of client service – the truth and the myths
- Respond to customer requests with a sense of urgency
- Taking ownership of problems
- What makes clients remain, and the reasons they leave
About This Customer Service Training Session
An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
No travel costs, the training is conducted in your own facility.
This one-day course investigates the essence of truly exceptional customer service, providing the skills to respond to customer and client needs.
We can customise the program so it is contextualised to suit you and your workplace needs.
Customised Customer Service Training for Austral teams.