Customer Service Training Austral Eden

Customised Customer Service Training In Austral Eden

An engaging customer service training class to develop and fine-tune customer service skills, with half-day or one-day training options available.
Engage your staff with customer service training that’s easy to implement and simple to use.
Our client services course is ideally suited to those already working in a customer service capacity, or contemplating exploring a new career area.
What is going on on the inside of your organization is felt on the outside by your customers.

The Outline:

  • Attitudinal Issues
  • Dealing with difficult customers and complaints
  • Deliver bad news to customers in a more positive way.
  • Handling customer enquiries
  • How to keep your cool in the toughest situations
  • Lessens stress by providing skills to de-escalate challenging situations
  • Responsiveness — how can we improve
  • Understand how the service-profit chain affects your organisation.
  • Why you lose customers

About This Customer Service Training Session

Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
No travel expenses, the training is conducted at your own facility.
The course incorporates role-playing drills, group exercises, and discussions of concepts that are most relevant when tailored to the experiences of the pupils.
Whether you need a public course or a group session in your offices, we can provide what you want at a price that will guarantee a great return on your investment.

This Customer Service Training could be customised to suit the local area of Austral Eden.