Aurukun Customised Customer Service Training
Customer service is not a department. It’s a philosophy to be embraced by every employee.
Have you got well-developed skills and a broad knowledge of customer service plans? So as to stick out in today’s business environment, one cannot hope to have by just meeting customer expectations.
The customer service course is delivered as an interactive lecture with key concepts and techniques workshopped providing participants an opportunity to put these skills into practice.
- 3 simple rules for answering another person’s phone
- Creates a professional and proactive image for the Business
- Develop strategies for creating engaged employees and satisfied customers in whatever business units you handle.
- Explaining technical information to non technical customers
- Innocent statements that can drive customers away
- Prioritizing customer projects to keep both the important and the urgent moving forward
- Respond to and report on client feedback and complaints
- Understand that all businesses are in the ‘connection’ business
- Why the choices you make with each customer contact are so important
About This Customer Service Training Session
Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
Learn the strategies involved in exceeding customer needs and directing staff to understand and retain customer relationships.
To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more revenue.
We can also design a full-year and multi-year customer service program to develop and maintain a customer-focused culture.
Contact us today to find out more on conducting a Customer Service Training in Aurukun.