Augustine Heights Customised Customer Service Training
Customer service isn’t a department. It is a philosophy to be adopted by each employee.
Ideal for those working in a contact centre role, this client service course will provide you the skills to provide deal with complex or challenging customer service situations.
The benefits of good customer service are endless.
This customer service course will provide practical methods for improving how to manage customers in a broad array of challenging situations.
- Answer the phone in a standard way and with a smile
- Consequences of poor service
- Deliver tangible results through saved business and referrals
- Helps customer-facing-staff to Comprehend the importance of great service and its role in customer retention
- Identifying ways to add value and exceed customer expectations
- Listening fully and with focus
- Responding to customer complaints
- The 80 / 20 Rule — why you should ‘super-serve’ your top 20 percent
- What your clients, desire, need and anticipate
About This Customer Service Training Session
All of our programs can be customized to satisfy your precise needs.
Our Customer Service class will engage, instruct and equip your staff members with the skills required for frequently difficult customer service based roles.
This course session includes an engaging blend of lecture, group interaction, and role-playing to improve retention of their training.
Whether you want a public class or a group session in your offices, we can supply exactly what you want at a price that will guarantee a wonderful return on your investment.
For more information on this Augustine Heights Client Service Training session contact us.