Augusta Local Customised Customer Service Training
Customer Service Training provides your entire team with the knowledge and skills necessary to constantly exceeded guest expectations.
Employees that are properly trained and demonstrate professional customer service skills, can improve customer satisfaction and loyalty.
Increasingly, consumers are valuing customer support over and above both product quality and reduced costs so increasing customer support is vital.
This customer service class will provide practical techniques for improving how to manage customers in a broad array of challenging situations.
- Advance a customer service program from a fundamental to advanced level
- Complaint handling and customer interaction
- Develop strategies to obtain customer feedback for improving the provision of Services and Products
- Group discussion, demonstration, exercise with group review
- Identify what your organisation has to offer customers
- Nature of client service – the truth and the myths
- Responding to customer complaints
- Strategies for handling complaints to the customer’s complete satisfaction
- Why finding new clients costs five to seven times more
About This Customer Service Training Session
Establishing a successful customer service program on your company demands dedication from yourself and your staff.Ideal for those working in a contact centre role, this client service course will give you the skills to deal with complicated or challenging customer service situations.
This course concentrates on analysing needs, priorities and problem diagnoses in the delivery of service to clients.
With a range of training options, take a look at some of the most popular themes or have us design something specific for you.
Corporate Customer Service Training available in Augusta.