Customised Customer Service Training For Auchenflower Area
Complex customer service functions are in demand across a whole spectrum of industries and offices, including banking and finance, travel and retail, contact centres, help desks, reception, front of company and counter service.
Good customer service is vital for all businesses, large or small. It can have a direct effect on customer loyalty and where potential customers choose to invest their money. Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more earnings.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, preserve, and increase a loyal customer base.
This program provides tools to focus on the important role of the individual in building customer loyalty, creating a positive impression, and contributing to an office service culture.
- 5 ways to improve your over-the-phone persona
- Builds your flexibility for different situations through heightened communication skills
- Delivering bad news to customers in a professional way
- Factors of good and bad communication on the telephone
- Know how to contribute to and create a customer service culture
- Personal presentation tips
- Respond to and report on client feedback and complaints
- Understand customer diversity
- What is Customer Service?
About This Customer Service Training Session
Customer service training programs enhance the customer service skills and skills of your staff and equip them with the customer support tools mentioned previously.
One-day instructor-led customer service training courses are offered at your site for up to 15 students per course.
Providing excellent customer service is critical to the long-term viability of each business.
With a selection of training options, have a look at a number of the most popular themes or have us design something specific for you.
This Customer Service Training could be customised to suit the local area of Auchenflower.