Customised Customer Service Training For Aubin Grove
As the first line of contact with clients, service representatives can affect customer perceptions and ensure their loyalty and satisfaction.
Feedback from workshop participants tells us that they can immediately apply their new skills to their office the next day.
Our customer services course is ideally suited to those already working in a customer service capacity, or considering exploring a new career area.
This Program Introduces the basic concepts of customer service and dives into effective customer service techniques and practices.
- Always welcome a client with friendliness and a willingness to serve
- Create a reputation for reliability by fulfilling their promises to customers
- Delight the customer by going beyond customer satisfaction
- How to exceed customer expectations
- Identifying ways to add value and exceed customer expectations
- Know How to Influence the Attitude of Your Customers
- Satisfying the client’s basic needs
- Knowing the client support interplay ‘experience ‘ procedure’
- Use verifiable data while keeping reporting procedures to compare changes in client satisfaction
About This Customer Service Training Session
Establishing a successful customer service program in your business requires commitment from yourself and your own staff.
Our customer service training is always aligned to the most frequent method of communication used to connect with your clients e.g. face to face, telephone, email.
This course concentrates on analysing needs, priorities and problem diagnoses in the delivery of service to clients.
You will learn the causes of poor customer support, very good customer care skills and how to handle complaints.
We can offer a training session for your team in Aubin Grove.