Customer Service Training In Atwell
Better customer care may be that difference causing clients to choose you above other suppliers offering the very same products or services.
Do you understand customer requirements and problems and want to offer advice to staff members?
Our Customer Service experts can help by sharing the lessons we’ve learned throughout our history and reveal how setting core values can help companies meet their goals.
This course helps customer service providers understand the importance of the role and develop essential skills required to deliver superior customer service.
- Active listening including taking notes
- Cost of a Dissatisfied Client
- Demonstration, facilitated group review, pairs exercise with group review
- Set a customer complaint policy.
- Internal vs. External customers
- Make eye contact and smile when face-to-face with a customer.
- Review your performance and plan for customer service development
- Strategies for improving cooperation between departments
- Why you lose customers
About This Customer Service Training Session
Fantastic customer service is an essential part of any successful enterprise. Not only will your clients feel good about doing business with you, you can strengthen your organization reputation and opening up chances for repeat business.
Participants will learn to “wow” customers and build strong customer service teams.
The more you know about your customers the more empowered your staff will be and the better results you will get from training.
Whether you want a public class or a group session at your offices, we can provide what you want at a price that will guarantee a wonderful return on your investment.
Please contact us for more information on Customer Service Training for your business in Atwell.