Attwood Local Customised Customer Service Training
Customer service is intentionally and carefully designed to suit your business — not by doing different things, instead by doing the exact things differently.
If you’re looking to provide exceptional, outstanding service then this program is excellent for all staff who deal with internal and external customers.
Learn new technologies for communications using Neuro Linguistic Programming to improve your customer service skills.
This workshop that can be tailored specifically for your organisation and/or department in order to examine various contact points for clients and the impact on their customer journey and experience.
- Adopted a consistent, professional fashion when talking with clients
- Consult and communicate effectively with relevant people
- Developed skills in engaging with clients and managing their enquiries effectively
- Handling work based customer requests
- How to make customers feel important, and why you need to
- Listened efficiently, asked questions and summarised to respond fully to a customer request
- Seek post-sale feedback from clients.
- Understand who your customers are, what they want and what they expect
- What makes clients remain, and the reasons they leave
About This Customer Service Training Session
As you discuss the many skills and techniques, you may draw from your own personal and varied experiences to discuss elements of challenge and reward. Consider this course as a re-energizing time to build and expand from where you are now.
Learn the strategies involved in exceeding customer needs and guiding staff to understand and retain customer relationships.
The customer service course will enhance each participant’s ability to manage interactions with clients and ensure that they have the confidence to allow them to implement best practice customer service methods, delivering customer satisfaction whilst creating customer loyalty.
Whether you need a public class or a group session at your offices, we can supply what you want at a price that will guarantee a wonderful return on your investment.
This Customer Service Training could be customised to suit the local area of Attwood.