Customer Service Training In Attadale
Customer service is intentionally and carefully designed to match your business — not by doing different things, rather by doing the same things differently.
Fantastic customer service is critical for all businesses, large or small. It may have a direct effect on customer loyalty and where potential customers decide to spend their money. To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
People who interact directly with a client must have a skillset and mindset to meet or exceed a customer’s expectations.
This system provides tools to focus on the important function of the individual in building client loyalty, making a positive impression, and contributing to a workplace service culture.
- Active listening skills on the telephone
- Dealing with clients in person
- Differences between assertive, aggressive and passive behaviour
- How to deal with difficult customers
- Interpersonal skills with customers
- Practical tips for handling dangerous anger
- Recognise who the customers are and what they are looking for.
- Understand who your customers are, what they need and what they expect
- Why you lose customers
About This Customer Service Training Session
Good customer service is an integral part of any successful enterprise. Not only will your clients feel great about doing business with you, you can strengthen your company reputation and opening up chances for repeat business.
If you are in a customer focused role or you handle a customer support team, this course is perfect as it will better enable you to deliver high quality service to clients and clients.
This course is intended for professionals looking to enhance the customer service experience and develop techniques to develop strong customer relationships.
You will learn the causes of poor customer care, good customer care skills and how to handle complaints.
Ask us about a customised training session in Attadale.