Customer Service Training Athlone

Customer Service Training For Athlone Area

Customers are any organisation’s best assets.
Do you understand customer needs and problems and want to provide guidance to staff members?
In today’s rapidly changing business world, the trick to a successful organisation isn’t only about providing a quality product or service, but also about delivering great customer care.
This customer service training can allow you to train yourself, your employees, and your organization not only to head off problems, but also to rise to a level of service excellence.

The Outline:

  • Actively look for ways to go the extra mile and exceed customer expectations
  • Build trust with customers by informing when a promise cannot be fulfilled
  • Delivering bad news to customers in a professional way
  • Have standard ways to solve common customer problems
  • Identified ways they could add value to customer relationships and exceed expectations
  • Practised how to turn customer support disappointment into a positive experience
  • Recognise what employees are looking for to be truly engaged.
  • Understand that neutral or indifferent service loses clients, creates dissatisfaction
  • What distinguishes us from our competitors?

About This Customer Service Training Session

Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
No travel costs, the training is conducted at your own facility.
Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to enhance the customer experience throughout the customer journey.

For a local session customised to match Athlone teams contact us.