Customer Service Training Atherton

Atherton Local Customer Service Training

Better customer care may be that gap causing customers to choose you above other suppliers offering the same products or services.
Every single contact between you and the client is vital. This course can allow you to recognize the basic principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
Providing exceptional customer service begins with knowing who your customers are and establishing a client focus to meet their needs.
This program provides skills and tools to make memorable service experiences resulting in customer loyalty and productive customer centric organisations.

The Outline:

  • Evaluate customer needs and provide constructive information to promote the improvement of customer service delivery
  • Creating lasting first impressions
  • Diagnose problems in fitting service delivery to clients and immediately action procedures to resolve customer complaints
  • How to build good will
  • How your attitude affects customers
  • Professional telephone and email techniques
  • Document customer details in a Customer Relationship Management (CRM) database.
  • Telephone greetings that set a positive stage
  • Why finding new customers costs five to seven times more

About This Customer Service Training Session

An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.Ideal for those working in a contact centre role, this customer service course will provide you the skills to deal with complex or challenging customer service situations.
This 1 day Customer Service Training Course is for individuals on the front line of customer service, whether face to face or over the telephone.
Throughout the program, you will receive training that takes you in the fundamentals of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and possibly growing your business.

Customised Customer Service Training for Atherton groups.