Customer Service Training Aspendale Gardens

Customer Service Training In Aspendale Gardens

Customer service is carefully and deliberately designed to suit your business — not by doing different things, rather by doing the same things differently.
Exceptional customer service is a crucial element for any business, continually improving abilities to achieve peak levels of performance and sales achievement.
Learn the principles of customer service, with tips on how best to provide excellent customer service to improve your bottom line.
See the skills required to provide exceptional customer service to internal and external customers.

The Outline:

  • Advance a customer support program from a basic to advanced degree
  • Building rapport with customers
  • Demonstrate flexible ways of dealing with difficult clients
  • How to build good will
  • How using excellent customer service can generate return business
  • Handle Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Customers
  • Record customer service standards and link them back to company objectives.
  • Understand how the service-profit chain affects your organisation.
  • Using body language to your advantage

About This Customer Service Training Session

An important aspect of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
Our Customer Service class will engage, instruct and equip your team members with the skills required for often tough customer service based roles.
The more you know about your customers the more empowered your team will be and the better results you’ll get from training.
This training session is designed for groups such as sales, marketing, telesales and customer service teams looking to improve the customer experience throughout the customer journey.

Contact us now for a customised quote for your Aspendale Gardens business.