Customer Service Training Ashville

Customised Customer Service Training For Ashville

Customers are any organisation’s finest assets.
Each and every contact between you and the client is important. This course will allow you to understand the basic principles of good customer service practices, whether you communicate with customers in person, on the telephone or via email.
In this customer service training course, participants learn the crucial skills required to deliver excellent customer service through real world exercises and group activities.
This course is ideal for anyone seeking training in customer service and client care.

The Outline:

  • Ask key staff what they already do to provide decent customer service.
  • Create a reputation for reliability by fulfilling their promises to customers
  • Enjoy their work more, so clients can feel their excitement for their role
  • How to exceed customer expectations
  • How we ‘manage’ our clients
  • Nature of communication – what it is and why it goes wrong
  • Recognize that service delivery is an individual response value
  • Understand that all businesses are in the ‘relationship’ business
  • What does good service look like and feel like?

About This Customer Service Training Session

Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
Our trainers are experts in their field and have a wealth of Customer CARE experience in your industry.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in copy and support functions to build, preserve, and increase a loyal customer base.
This training session is designed for groups such as sales, marketing, telesales and customer service groups seeking to improve the customer experience throughout the customer journey.

Please contact us for more information on Customer Service Training for your business in Ashville.