Customer Service Training Ashtonfield

Ashtonfield Local Customer Service Training

Searching for customer service training classes?
If you’re in a customer focused role or you manage a client support group, this program is ideal as it will better help you provide high quality service to customers and clients.
Some of the best organizations understand one of the keys is incorporating a strong customer service philosophy embraced by each and every person.
This course is excellent for anyone seeking training in customer service and customer care.

The Outline:

  • Advance a customer support program from a fundamental to advanced level
  • Customer contact points and Understanding of the customer journey
  • Effective questioning techniques
  • Group discussion, brief practice sessions in pairs with comments
  • How to prevent misunderstandings
  • Practised how to turn customer support disappointment into a positive experience
  • Recognise what employees are searching for to be genuinely engaged.
  • Turning disappointment into delight
  • What your clients, want, need and expect

About This Customer Service Training Session

Terrific customer service training covers essential behaviors, service plans, and service systems that together ensure an exceptional customer experience.
Our trainers are experts in their field and have a wealth of Customer CARE experience in your industry. Professional, certified instructors with extensive experience in the service sector teach the classes.
We’re also proficient at providing bespoke training courses in customer services, as well as longer term programmes to meet specific organisation goals and service standards.

If you’re a business located in Ashtonfield we can offer a customised Customer Service Training to suit your team.