Customised Customer Service Training In Ashton
Delivering first-class support is a successful strategy for everyone.
Do you understand customer requirements and problems and would like to provide guidance to staff members?
Inspire Your Company with a WOW Customer Service Philosophy!
This brief course gives you practical skills, strategies and knowledge.
- 12 poor listening habits and how to prevent them
- Complaints and why we need them
- Easier management of staff and customer issues because of increased satisfaction of employees and clients
- Explore the principles of great service
- How to keep from getting upset and unraveled
- Pre-planning to get the most from time, people and priorities
- Sharing our own experiences of good and poor service
- The Value and Belief of Customer Care
- Using body language to your advantage
About This Customer Service Training Session
A customer support program formalises the level of customer service you aim to supply, and what practical things you will do to achieve this.
Our customer service training is always adapting to the most frequent method of communication used to connect with your clients e.g. face to face, phone, email.
This course session includes an engaging blend of lecture, group interaction, and role-playing to improve retention of the training.
Whether you need a public class or a group session in your offices, we can provide what you want at a price that will guarantee a great return on your investment.
We can provide a training session for your team in Ashton.