Customer Service Training In Ashmore City
Customer service isn’t a department. It’s a philosophy to be embraced by each employee.
Every single contact between you and the customer is vital. This course can allow you to understand the basic principles of good customer service practices, whether you communicate with customers in person, on the phone or via email.
Inspire Your Company with a WOW Customer Service Philosophy!
You’ll discover how to communicate effectively over email with coworkers/ clients, record and retrieve product and customer information on a database and manage complaints, deal with stress and respond effectively to clients.
- 3 simple rules for answering another person’s phone
- Communicate more assertively and effectively
- Deliver tangible results through saved referrals and business
- Exemplary service and how to achieve same
- How to keep your cool in the toughest situations
- Listening fully and with attention
- Record client details in a Customer Relationship Management (CRM) database.
- The impact of bad service on an organisation
- Why finding new clients costs five to seven times more
About This Customer Service Training Session
Completing this course can allow you to recognize why businesses need excellent customer care.
Please contact us about specific content and customisation.
The course incorporates role-playing exercises, team exercises, and discussions of concepts which are most relevant when tailored to the experiences of their pupils.
With a range of training options, take a look at some of the most popular themes or have us design something special for you.
Providing local training options to your Ashmore City business.