Customer Service Training In Ashmont
Customer Service Training will provide your entire team with the knowledge and skills required to continuously exceeded guest expectations.
Engage your team with customer service training that’s simple to implement and easy to use.
Our Customer Service experts can help by sharing the lessons we’ve learned during our history and reveal how setting core values can help companies meet their targets.
What is happening on the inside of your organization is felt on the outside by your clients.
- Ask key employees what they already do to provide good customer service.
- Consult and communicate effectively with relevant people
- Defining good customer service
- How to identify and address the needs of your clients
- Identifying ways to add value and exceed customer expectations
- Raise the bar on customer service and marketing strategies
- React to a complaint as an opportunity for service recovery and to enhance systems
- Recognise and reward staff behavior that you want repeated.
- Understand how the service-profit chain affects your organisation.
- What customer service is
About This Customer Service Training Session
Companies need to provide their employees access to a wider range of knowledge supply, subject matter specialists, examples of best practices and other individuals’ experience of customer services.
Participants will learn key concepts and take part in facilitated discussions and exercises that will personalize the customer service content to their specific roles and responsibilities in the business.
This program is designed for professionals looking to enhance the customer service experience and develop techniques to build strong customer relationships.
This training session is designed for groups such as sales, marketing, telesales and customer service groups seeking to enhance the customer experience throughout the customer travel.
To get a local session customised to match Ashmont groups contact us.