Customised Customer Service Training For Ashgrove West
Customer service is carefully and deliberately designed to match your business — not by doing different things, rather by doing the same things differently.
Exceptional customer service is a crucial element for any company, continually improving abilities to attain peak levels of performance and sales success.
Individuals who interact directly with a customer must have a skillset and mindset to meet or exceed a customer’s expectations.
This course is perfect for call centers wanting to keep abreast of the latest thinking in relationship building as well as individuals who confront the customer on a daily basis.
- Body language skills
- Customer contact model and support standards
- Diagnose problems in delivery of customer support
- How to Deal with the inherent frustrations of heavy customer contact
- Include the best point-of-sale system.
- Professional telephone and email techniques
- Recognise who the clients are and what they are searching for.
- Take ownership of a customer problem; follow it through to resolution, and follow up to confirm the problem is resolved to their satisfaction
- Why you lose customers
About This Customer Service Training Session
Establishing a successful customer service program on your business requires commitment from yourself and your own staff.
If you’re in a customer focused role or you manage a client support group, this program is ideal as it will better help you deliver high quality service to customers and clients.
Target audience is Client Service agents.
You will learn ways to attract, connect with and keep customers in a competitive market, including how to turn complaints into opportunities.
Your Customer Service Training can be customised to suit the local Ashgrove West area for those who have a team.