Customer Service Training For Ashendon
Clients are any organisation’s best assets.
Discover what it means to provide truly outstanding customer service, together with the value of customer excellence into the modern business.
The benefits of good customer service are endless.
This short course provides you with practical skills, strategies and knowledge.
- Actively look for ways to go the extra mile and exceed customer expectations
- Communicate and collaborate with clients utilising efficient communication processes
- Develop strategies to obtain client feedback for improving the provision of products and services
- How listening could surmount a stressed situation
- Identify Ways of promoting your organisation and fostering business
- Manage stressful situations with customers face-to-face and over the telephone
- Review client satisfaction with service delivery using verifiable data while maintaining reporting processes to compare changes in client satisfaction
- Things we inform customers and things we do not
- What customer service is
About This Customer Service Training Session
Ideal for staff members at all levels that are wanting to develop their customer service and communication skills for working with internal and external customers.
One-day instructor-led customer service training courses are offered at your site for up to 15 students per class.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in back-up and support roles to build, maintain, and increase a loyal customer base.
With a range of training options, have a look at a number of the most popular topics or have us design something special for you.
To get a local session customised to suit Ashendon groups contact us.