Ashby Customised Customer Service Training
Customers are the lifeblood of any business. Yet it’s surprising how few people and organisations have mastered providing consistent service excellence.
Engage your team with customer service training that’s easy to implement and easy to use.
People who interact directly with a customer must have a skillset and mindset to meet or exceed a client’s expectations.
This workshop will provide you the skills to provide a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and keep customers in a competitive marketplace, such as how to turn complaints into opportunities.
- Accepting responsibility outside your area
- Define what great customer support is for yourself and others.
- Defining Customer Service
- The Way to do ‘service recovery’ and turn an irate client to a positive urge
- Identify ways to establish links between excellence in client service and your business practices and policies.
- Paying positive attention to the small things for your customer
- Responsibility for customer service
- Turning disappointment into delight
- What differentiates us from our competitors?
About This Customer Service Training Session
Ideal for team members at all levels that are wanting to develop their customer service and communication skills for working with internal and external clients.
Our trainers are experts in their field and have a wealth of Customer CARE experience in your industry.
This comprehensive customer service Course will offer you an opportunity to explore your responsibilities to the customers service function in your organisation.
With a range of training options, take a look at a number of the most popular themes or have us design something specific for you.
If you’re a business located in Ashby we can provide a customised Customer Service Training to suit your team.