Customer Service Training Ashby Heights

Customised Customer Service Training In Ashby Heights

Customers are the lifeblood of any enterprise. Yet it’s surprising how few people and organisations have mastered providing consistent service excellence.
Exceptional customer service is a critical element for any company, continually improving abilities to attain peak levels of performance and sales achievement.
In today’s rapidly changing business world, the key to a successful organisation isn’t only about providing a quality service or product, but also about providing great customer care.
This course discusses how to connect with the customer and illustrates how to manage customer service on the telephone, in-person, responding to and sending e-mail, and when dealing with challenging clients.

The Outline:

  • Actively look for ways to go the extra mile and exceed customer expectations
  • Customer contact points and Understanding of the customer journey
  • Develop more confidence and skill as a problem-solver
  • Giving customers the wrong impression
  • Increases customer satisfaction and retention by creating loyalty
  • Manage stressful situations with clients face-to-face and over the telephone
  • Respond to and report on customer feedback and complaints
  • Up selling and cross selling Methods
  • Using positive language and tone of voice

About This Customer Service Training Session

Terrific customer service training covers essential behaviours, service strategies, and support systems that together ensure an exceptional customer experience.
Our trainers are experts in their field and have plenty of Customer CARE experience within your industry.
The more you know about your customers the more empowered your team will be and the better results you’ll get from training.
We can customise the program so it’s contextualised to suit you and your workplace needs.

Customer Service Training are available for individuals in all major cities, customised training onsite is available in Ashby Heights.