Customer Service Training For Ascot Area
Complex customer service roles are in demand across a complete spectrum of industries and workplaces, such as banking and finance, travel and retail, contact centres, help desks, reception, front of company and counter support.
Exceptional customer service is a critical element for any business, continually improving skills to achieve peak levels of performance and sales achievement.
Our training provides advanced customer service ideas for your organization based on the content area or competency that you would like to improve.
This course covers essential topics in providing quality customer service.
- Body language skills
- Demonstration, facilitated group review, pairs exercise with group review
- How to handle the inherent frustrations of heavy client contact
- Increases customer satisfaction and retention by creating loyalty
- Manage Different Stressful Situations with the Irate, Rambling, Insistent, Threatening or Vulgar Clients
- Recognise who the customers are and what they are looking for.
- Ideas for providing customer service over the phone
- Why you lose customers
About This Customer Service Training Session
Companies will need to give their employees access to a wider array of knowledge source, subject matter experts, examples of best practices and other individuals’ experience of customer services.
Our customer service training programs already include many great research-proven topics for you to select from.
This 1 day Customer Service Training Course is for people on the front line of customer service, whether face to face or over the telephone.
You will learn the causes of poor customer care, very good customer care skills and how to handle complaints.
We can conduct this Customer Service Training onsite in Ascot.