Customer Service Training Ascot Vale

Customised Customer Service Training For Ascot Vale Area

Customer service is not a department. It is a philosophy to be adopted by each employee.Developed and introduced by customer support specialists, this seminar teaches ways to work easily with others and create a more pleasant atmosphere.
Some of the greatest organizations understand one of the keys is integrating a strong customer service philosophy embraced by each and every person.
This course is suited to anyone who wants to maximise their opportunities to construct exceptional internal or external client relationships.

The Outline:

  • 11 creative techniques to sharpen your listening skills
  • Complaint handling and customer interaction
  • Develop the skills and practices that are essential elements of a customer service focused manager.
  • How to identify and address the needs of your clients
  • How to keep your cool in the toughest situations
  • Nature of communication – what it is and why it goes wrong
  • Review recruitment practices to ensure you hire the ideal front-line staff.
  • Taking ownership of problems
  • What your clients, desire, need and anticipate

About This Customer Service Training Session

All of our programs can be customized to meet your specific needs.
Our trainers are experts in their field and have plenty of Customer CARE experience within your industry.
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in copy and support roles to build, preserve, and increase a loyal customer base. This session is for Customer service representatives, sales professionals, sales and customer service supervisors and managers, marketing professionals and managers, front line workers, anyone and everyone who comes into contact with customers!

This session is created for business located in Ascot Vale.