Customer Service Training For Ascot Park Area
Being able to clearly explain the next step in a process and confirming that the customer is satisfied, will reduce the number of callbacks and return customers. Improving “first contact” resolution is among the principal drivers of customer satisfaction.
Do you have well-developed skills and a broad understanding of customer service plans?
Learn new technologies for communications using Neuro Linguistic Programming to enhance your customer service skills.
This program provides tools that will further enhance customer service skills and confidence when providing service to clients from diverse cultures.
- Anticipating customer needs before they become a problem
- Building and maintaining rapport
- Demonstrate flexible ways of dealing with difficult clients
- Group discussion, presentation, exercise with team review
- Importance of first impressions , as viewed from the customer’s standpoint
- Know how to handle customer behavior by understanding their needs and expectations
- Respond to and report on client feedback and complaints
- Understand that all businesses are in the ‘relationship’ business
- Why the choices you make with each customer contact are so significant
About This Customer Service Training Session
Each workshop introduces techniques for handling challenging customers and scenarios and also offers opportunities to apply new skills to support interactions.
Learn the strategies involved in exceeding customer needs and directing staff to understand and retain customer relationships.
This one-day course investigates the essence of truly exceptional customer service, providing the skills to react to customer and client needs.
We can even design a full-year and multi-year customer service program to build and maintain a customer-focused culture.
Please contact us for more information on Customer Service Training for your business in Ascot Park.