Arthurs Creek Local Customer Service Training
Customer Service Training provides your whole team with the knowledge and skills required to continuously exceeded guest expectations.
Do you have well-developed skills and a broad understanding of customer service plans?
Our training offers advanced customer service tips for your organization depending on the content field or competency that you would like to improve.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn methods to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
- Ask key staff what they already do to give good customer service.
- Creating lasting first impressions
- Develop the skills and practices which are essential elements of a customer service focused supervisor.
- Examples of exceptional customer service skills
- Identify ways to truly meet your clients’ needs.
- Nature of communication – what it is and why it goes wrong
- Responsiveness — how can we improve
- Techniques for managing complaints to the customer’s complete satisfaction
- Why the choices you make with each client contact are so important
About This Customer Service Training Session
Customer service training programs enhance the customer service skills and skills of your employees and equip them with the customer service tools mentioned previously.
Participants will learn key concepts and participate in facilitated exercises and discussions that will personalize the customer service content to their precise roles and responsibilities in the organization.
Schedule the training when it is convenient for your staff.
We can customise the program so it’s contextualised to suit you and your workplace requirements.
Supplying local training options to your Arthurs Creek company.