Customer Service Training Aroona

Customised Customer Service Training For Aroona Area

Customer service is intentionally and carefully designed to match your business — not by doing different things, instead by doing the exact things differently.Developed and introduced by customer support specialists, this seminar teaches ways to work easily with others and create a more pleasant atmosphere.
In today’s increasingly competitive markets, delivering exceptional customer support is increasingly important to differentiate you and your opponents.
This in house customer service skills course is aimed at developing service skills, including tackling the harder situations.

The Outline:

  • Active listening skills on the phone
  • Communicate more assertively and effectively
  • Deliver bad news to clients in a more positive manner.
  • How to express appreciation
  • Increases customer satisfaction and retention by creating loyalty
  • Know how to handle customer behaviour by understanding their needs and expectations
  • Strategies for contending with rude or abusive callers
  • The impact of bad service on an organisation
  • Use verifiable data while maintaining reporting procedures to compare changes in client satisfaction

About This Customer Service Training Session

All of our programs can be customized to meet your precise needs.
Participants will learn key concepts and participate in facilitated discussions and exercises that will personalize the customer support content to their precise functions and responsibilities in the business.
Schedule the training when it’s convenient for your employees.
Whether you want a public class or a group session at your offices, we can provide exactly what you want at a price that will guarantee a great return on your investment.

Contact us today to find out more on conducting a Customer Service Training in Aroona.