Customer Service Training Arnold

Arnold Local Customised Customer Service Training

Customer expectations are on an all-time large. Even with continual insights, many customer needs are still not fulfilled. This is a clear sign that training needs to be more stringent.
Fantastic customer service is critical for all businesses, large or small. It can have a direct effect on customer loyalty and where potential customers choose to invest their money.
Providing great customer service is an art.
This brief course provides you with practical skills, knowledge and strategies.

The Outline:

  • 3 simple rules for answering another person’s phone
  • Deal effectively with situations where client expectations have not been met
  • Differences between assertive, aggressive and passive behaviour
  • How Great Am I at providing Service? Questionnaire
  • Introducing colleagues to resolve customer service issue
  • Understand How to Influence the Attitude of Your Clients
  • Recognise and reward staff behavior that you want replicated.
  • Strategies for handling complaints to the customer’s complete satisfaction
  • What customer service is

About This Customer Service Training Session

A customer support program formalises the level of customer service you aim to supply, and what practical things you will do to achieve this.
Learn about customer service skills, building customer loyalty, creating effective first impressions, managing customer expectations, and much more by filtering through our training and development workshops. Professional, certified instructors with extensive experience in the service sector teach the classes.
Throughout the program, you will receive training that takes you in the fundamentals of customer care through to providing quality customer feedback and customer satisfaction as a means of improving and potentially growing your business.

Neighborhood Arnold Customer Service Training available for teams.