Customised Customer Service Training In Arnold West
An engaging customer service training course to develop and fine-tune customer service skills, with half-day or one-day training options available.
Have you got well-developed skills and a broad knowledge of customer service strategies?
Inspire Your Business with a WOW Client Service Philosophy!
Whether your staff members come into contact with customers face-to-face, on the telephone, or via email and chat service programmes, customer service training will make a difference.
- Body language skills
- Choose Proper behaviour for different customer service situations
- Demonstration, facilitated group review, pairs exercise with group review
- Factors of good and bad communication on the phone
- Internal vs. External customers
- Personal presentation tips
- Reward customers with a customer loyalty program.
- The advantages and disadvantages of mobile communicating
- Using body language to your advantage
About This Customer Service Training Session
Establishing a successful customer service program in your company requires commitment from yourself and your own staff.
Our trainers are experts in their field and have a wealth of Customer CARE experience in your industry.
This 1 day Customer Service Training Course is for individuals on the front line of customer service, whether face to face or over the phone.
We can adapted to your specific needs and the examples used can be quite specific to your organisation.
We can conduct this Customer Service Training onsite in Arnold West.