Arndell Park Local Customised Customer Service Training
Customer service isn’t a department. It’s a philosophy to be embraced by each employee.
Engage your team with customer service training that’s easy to implement and easy to use.
Individuals who interact directly with a customer needs to have a skillset and mindset to meet or exceed a customer’s expectations.
The main component of service skills training is equipping your staff with the skills that permit the customer to direct the content, interaction and structure of your product and service knowledge base.
- Apply critical communication skills
- Create a positive impression on your customers and enhance the image of your organisation
- Encourage ideas, suggestions and observations from all staff.
- How listening can surmount a tense situation
- Identify Ways of promoting your business and fostering business
- Listening fully and with focus
- Review your performance and plan for customer service improvement
- The advantages and disadvantages of electronic communication
- What makes clients remain, and the reasons they leave
About This Customer Service Training Session
Each workshop introduces techniques for managing challenging customers and scenarios and also offers opportunities to apply new skills to support interactions.
If you are in a customer focused role or you manage a client service group, this program is ideal as it will better enable you to provide high quality service to customers and clients.
This course session includes an engaging blend of lecture, group interaction, and role-playing to improve retention of the training.
Whether you need a public class or a group session at your offices, we can provide exactly what you want at a price that will guarantee a great return on your investment.
Quality customised Customer Service Training available in Arndell Park if you’ve got a team.