Customer Service Training For Armstrong Creek
Delivering first-class support is a successful strategy for everyone.
Good customer service is an integral part of any successful enterprise. Not only will your clients feel great about doing business with you, you can strengthen your company reputation and opening up chances for repeat business.
Providing great customer service is an art.
Whether your staff members come into contact with customers face-to-face, on the telephone, or via email and chat service programmes, customer service training will make a difference.
- Build loyal relationships with customers and employees
- Consequences of poor service
- Demonstration, facilitated group review, pairs exercise with group review
- How to apply the Worldwide Customer Service Standards of best practice
- Innocent statements that can drive customers away
- Know how to handle customer behavior by understanding their needs and expectations
- Responsibility for customer service
- Teaches skills for handling difficult, abusive and high maintenance customers.
- Using body language to your advantage
About This Customer Service Training Session
As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this class as a re-energizing time to build and expand from where you are now.
Learn the strategies involved in exceeding customer needs and directing staff to understand and retain customer relationships.
This course session contains an engaging combination of lecture, group interaction, and role-playing to improve retention of their training.
We can adapted to your precise requirements and the examples used can be quite specific to your organisation.
This Customer Service Training could be customised to suit the local area of Armstrong Creek.