Customer Service Training Armagh

Customised Customer Service Training In Armagh

Customers are the lifeblood of any business. Yet it’s surprising how few people and organisations have mastered providing consistent service excellence.
Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to invest their money. Simply put, the higher quality customer service you provide, the higher degree of customer satisfaction you may enjoy, and that will translate into repeat business and more earnings.
In today’s rapidly changing business world, the trick to a successful organisation isn’t only about providing a quality service or product, but also about providing great customer care.
See the skills necessary to provide excellent customer service to internal and external customers.

The Outline:

  • 12 poor listening habits and how to avoid them
  • Complaints and why we want them
  • Developed skills in engaging with customers and handling their enquiries effectively
  • How to exceed customer expectations
  • How to keep from getting upset and unraveled
  • Personal presentation tips
  • Recognise what employees are searching for to be genuinely engaged.
  • Strategies for improving cooperation between departments
  • Why finding new clients costs five to seven times more

About This Customer Service Training Session

All of our programs can be customized to meet your specific needs.
If you don’t find what you are looking for, we can make it for you.
This Customer Service Training Course is for professionals who wish to make a substantial contribution to their company’s image or bottom line and make their own lives easier by always providing exceptional customer service to both internal and external customers.
You will learn the causes of poor customer care, very good customer care skills and how to deal with complaints.

Ask us about a customised training session in Armagh.