Customised Customer Service Training For Arkell
Customer experience training is crucial for any organization that works with clients or clients.
Do you understand customer requirements and problems and want to provide advice to staff members?
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and support staff in back-up and support functions to build, preserve, and increase a loyal customer base.
You’ll discover how to communicate effectively over email with coworkers/ customers, record and retrieve product and client information on a database and handle complaints, deal with stress and react effectively to clients.
- Always welcome a client with friendliness and a willingness to serve
- Building and maintaining rapport
- Delight the customer by going beyond customer satisfaction
- How to identify and address the needs of your customers
- Identifying ways to add value and exceed customer expectations
- Nature of communication – what it is and why it goes wrong
- Realize the value of providing excellent service to both external and internal customers
- Understand customer diversity
- What makes clients remain, and the reasons they leave
About This Customer Service Training Session
An important part of the training is to provide solutions to meet those needs and expectations through consistent and positively reinforced training.
In order to make customer satisfaction, you want to go beyond great customer service and exceed your customers’ expectations with exceptional service every time.
The more you know about your customers the more enabled your team will be and the better results you will get from training.
We can customise the program so it is contextualised to suit you and your workplace needs.
This Customer Service Training can be customised to suit the local area of Arkell.