Customised Customer Service Training For Argalong
Customer service is carefully and deliberately designed to match your business — not by doing different things, instead by doing the same things differently.
Fantastic customer service is critical for all businesses, large or small. It can have a direct effect on customer loyalty and where potential customers decide to invest their money. To put it simply, the higher quality customer service you provide, the higher degree of customer satisfaction you will enjoy, and that will translate into repeat business and more earnings.
In this customer service training course, participants learn the crucial skills required to provide exceptional customer service through real world exercises and group activities.
See the skills required to provide excellent customer service to internal and external customers.
- Apply critical communication skills
- Confidently deal with unhappy customers and develop a solution-centric approach to complaints.
- Develop the skills and practices that are essential elements of a customer service focused manager.
- How Good Am I at providing Service? Questionnaire
- Identify what your organisation has to provide customers
- Prioritizing customer projects to keep both the important and the urgent moving forward
- Relationship triangle trust and loyalty
- Telephone greetings that place a positive stage
- What is Customer Support?
About This Customer Service Training Session
A customer support program formalises the level of customer service you aim to supply, and what practical things you will do to accomplish this.
If you do not find what you are looking for, we can create it for you.
This Customer Service Training Course is for professionals who wish to make a substantial contribution to their company’s image or bottom line and create their own lives simpler by always providing exceptional customer service to both external and internal customers.
This training session is designed for groups such as sales, marketing, telesales and customer service teams seeking to enhance the customer experience throughout the customer journey.
Customer Service Training Offered in Sydney, Brisbane, Adelaide, Perth, Canberra, Parramatta and Melbourne. This session can be customised to suit your company if you’re located in Argalong.